Troubleshooting common issues

Most surprises in knecty are the transparency features working as intended. Here are the common ones.

"I can't start the trial or use premium models"

Make sure your email is verified — verification is required before the trial and before premium models. Check for our verification email (and your spam folder), or sign in with Google, Apple, or Microsoft, which returns a verified session. See "Create your account and verify your email".

"A model I expected is missing from the picker"

If you are in the EU and UK, DeepSeek models are intentionally excluded for compliance and the fast tier is Mistral Small via Mistral instead. A missing DeepSeek model there is expected, not a fault. See "Models available in your region".

"I got a low-premium warning"

At 80% of the week's premium you see an announced warning, and at $0 premium knecty falls back to a fast model so you can keep chatting — it is never a hard stop. You can top up for more premium immediately. See "How the credit wallet works".

"A spend cap stopped my message"

A spend cap in knecty is a soft warning for managing your own spending — it is a display/management aid and does not hard-block model serving. If you set one, you will be warned as you approach it, but your messages keep working. See "How the credit wallet works".

"The reply says a different model than I picked"

If routing or a soft-switch sent your message to another model, that is disclosed in-thread and the "Served by" label always shows the model that actually answered. See "The 'Served by' guarantee".